Last updated on July 12, 2021

with Ransom Hawley, CEO and Colleen Martin, VP Insight Solutions

Who was the top online grocery retailer in 2020? 

Which retailer scored highest in Customer Experience (CX) in the grocery aisle? 

What factors influence consumers’ shopping experience in-store vs. online?

Caddle’s exclusive end of year webinar, where we shared new Canadian eCommerce Grocery CX Insights, and Seasonal Consumer Shopping Habits straight from Canada’s largest daily active consumer research panel of 10,000+, 6-figure monthly active panel, and growing every day.

In this webinar, we took you through:

1. Top trends from the first-of-its-kind Canadian eCommerce Grocery CX Report

2. Highlights from the In-store Grocery Shopper CX Report 

3. Exclusive first-look at our Holiday Shopping Consumer Behaviour Tracker

4. What’s next for retailers and brands in 2021

It’s was a jam-packed event filled with surprising insights that help brands and retailers pivot to improve customer retention and engagement.

Relive our exclusive end of year event here!

Livestream on December, 2020

*Disclaimer: all data presented is owned by Caddle and has a Margin of Error of 1% or lower.

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